Refund and Returns Policy

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at scentscheaper@yahoo.com or call 972 284 9283.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at scentscheaper@yahoo.com, and send your item to: Scents Cheaper – 1200 East Davis Street- Suite 115-187, Mesquite, Texas 75149

Shipping returns

To return your product, you should mail your product to: Scents Cheaper – 1200 East Davis Street- Suite 115-187, Mesquite, Texas 75149

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Need help?

Contact us at scentscheaper@yahoo.com or 972 284 9283 for questions related to refunds and returns.